Contact Small Pea Software to discuss custom software, web applications, integrations, or ongoing support. We respond to every genuine enquiry with practical next steps — not a generic sales script.
Whether you are replacing a legacy tool, connecting platforms that currently require manual data entry, or planning a new internal portal, a clear initial message helps us respond usefully. You do not need a polished requirements document — a plain description of the problem, who is affected, and what systems are involved is enough to start.
We treat all enquiry details as confidential. Information you share about workflows, data, or commercial constraints is used only to assess fit and prepare a response. We are willing to sign mutual non-disclosure agreements before detailed technical discussions if your procurement process requires it.
Contact Details
SMALL PEA SOFTWARE PTY LTD is based in Level 4, 8 Thomas St, Chatswood NSW 2067, Australia. You can reach us by email, phone, or the enquiry form on this page. We welcome enquiries from organisations across Australia who need dependable software and direct access to the people doing the work.
Office & Contact
SMALL PEA SOFTWARE PTY LTD
Established: 2022
Level 4, 8 Thomas St, Chatswood NSW 2067, Australia
Email: support@smallpeasoftware.com
Phone: 02 4404 1725
Website: smallpeasoftware.com
Response Expectations
We read every enquiry submitted through this page or sent to our email address. During standard business hours (Monday to Friday, excluding public holidays in New South Wales), we aim to acknowledge new enquiries within one business day. If your message requires additional review — for example, because it describes a complex integration or an existing codebase we need to assess — we will let you know and outline when you can expect a more detailed response.
Initial replies are written to be useful: we confirm what we understood from your brief, note any obvious questions, and suggest whether a discovery call, written scope outline, or alternative approach is appropriate. We do not pressure you to proceed. If we are not the right fit for your project, we will say so plainly.
How Quoting Works
Most client relationships begin with a short, structured process so that both sides understand scope and commercial terms before significant work starts:
- Enquiry review — We read your message and any supporting detail you provide. If the brief is clear enough, we respond with initial observations and suggested next steps. If important context is missing, we ask focused questions by email.
- Discovery call — For projects that appear to be a potential fit, we arrange a phone or video call to discuss workflows, users, existing systems, constraints, and timeline. This conversation is typically 30–45 minutes and is not billed.
- Scope outline — Following the call, we prepare a written summary of proposed functionality, assumptions, dependencies, and delivery approach. This document is the basis for commercial quoting — not a final specification, but enough detail for you to evaluate whether to proceed.
- Proposal — We issue a formal quote or statement of work covering fees, milestones, payment terms, and deliverables. Work begins only after you accept the proposal in writing.
For smaller consulting requests or support enquiries, we may compress these steps. For larger builds, we may add a paid discovery phase if requirements need deeper investigation before a fixed quote is possible.
What to Include in Your Enquiry
The more context you provide upfront, the more useful our first response will be. You do not need a formal requirements document, but the following details help us assess fit and prepare a sensible scope outline:
- What problem the software should solve or what process it should support
- Who will use the system — staff, customers, partners, or a combination
- Any platforms, databases, or APIs the software must connect to
- Whether you are starting from scratch, replacing an existing tool, or extending software already in production
- Your approximate timeline and any hard deadlines we should be aware of
If you prefer to speak before writing a detailed brief, call 02 4404 1725 or email support@smallpeasoftware.com with a short summary and we will arrange a time. For background on our delivery approach and engagement models, see Our Process and Engagement Options.
What Makes an Enquiry Useful
Beyond the bullet list above, the most helpful messages explain the operational outcome you need — not only the feature you imagine. For example, "reduce duplicate order entry between warehouse and finance" gives more context than "we need an integration." If you have attempted a solution before, noting what did not work saves repetition. Approximate budget ranges and deadlines are optional but help us suggest realistic phasing.
Attach screenshots, sample exports, or workflow diagrams only if you are comfortable sharing them. Redacted examples are fine for an initial conversation. We do not distribute client materials to third parties and do not reference your enquiry in marketing without explicit permission.
Industries We Commonly Serve
Small Pea Software works with Australian organisations across field services, logistics and distribution, wholesale operations, professional services administration, and regulated reporting contexts. The common thread is operational software — systems staff use daily for scheduling, records, approvals, inventory, customer service, and compliance — rather than consumer apps or large-scale enterprise ERP replacement.
Industry experience informs our questions and risk awareness, but we do not claim exclusive sector expertise. What matters is whether your workflows, integrations, and compliance needs fit our delivery model. If they do not, we will say so early rather than accept work we cannot deliver well.
After You Submit
Form submissions are delivered to our enquiry inbox at support@smallpeasoftware.com. You should receive an automated acknowledgement only if we have configured one at the time of submission; otherwise, expect a personal reply within one business day during NSW business hours. If you do not hear back within two business days, check your spam folder and contact us directly by phone or email in case your message was filtered.
We do not add enquiry contacts to marketing mailing lists. Your details are retained only as long as needed to respond, maintain a commercial record if a project proceeds, or meet legal obligations. For more information, see our Privacy Policy.